Green Zen Matcha Return Guidelines 

Green Zen Matcha is committed to providing exceptional Matcha products to enhance your wellness journey. We understand the importance of your satisfaction with our products. If you find yourself in a situation where you need to return an unopened item, please adhere to our return policy outlined below:

1. 14-Day Return Period:

 You may return unopened Matcha products within 14 days from your purchase date. For a return to be accepted, items must remain unopened and retain their original packaging intact.

2. Return Shipping Costs:

The responsibility for return shipping costs falls on the customer. You will need to secure a return shipping label from your preferred carrier, ensuring the option for tracking to guarantee the package's safe arrival back to us.

3. How to Return Your Product:

Initiating a return involves a few simple steps:

- Verify that the product is unopened and in its original packaging.

- Reach out to our customer support team at [email: info@greenzenmatcha.com] to express your wish to return the item.

- Pack the product carefully to avoid any damage during the return process.

- Affix your return shipping label to the package.

- Deliver the package to your selected shipping carrier's facility.

4. Product Inspection and Refunds:

Upon receiving your return, we will inspect the item to confirm it matches our criteria for returns (unopened and in original packaging). If everything checks out, we will process a refund to the payment method your originally used for the purchase.

5. Handling Damaged Products: 

Should you receive a Matcha product that's damaged, please contact us at [email: info@greenzenmatcha.com] within 7 days of receipt. Provide your order number, detail the damage, and include photos if possible. We aim to swiftly arrange a replacement for any damaged goods. 

Important to Note: 

- Opened Matcha products are not eligible for returns or refunds. 

- Please allow 5-7 business days for your refund to be processed once we're received the returned item.

Contact Us:

For questions or assistance with a return, our customer support team is ready to help. Email us at [email: info@greenzenmatcha.com] for prompt support.

We are grateful you've chosen Green Zen Matcha for your Matcha needs. Thank you for your patronage and trust in us!